Case Studies

Read these success stories from some of our employer partners:

Hidden Rock Stars

The Challenge

A large client was focused on top-grading their field leadership and had openings in several key leadership roles – significantly impacting financial performance. They struggled to find the caliber of leadership demanded by these critical roles.

Our Solution

CognITek worked with senior leadership to understand their culture, business needs, objectives and challenges presented by the key roles. We developed a highly-focused search plan and conducted a confidential targeted search. CognITek focused on finding passive candidates with the right qualities to succeed in the client’s organization, including:

  • Background
  • Knowledge
  • Skills
  • Abilities
  • Personality

Implementation

CognITek identified a pool of qualified candidates and worked with client’s leadership to interview the top candidates. CognITek was also instrumental in the negotiating and onboarding phases to see the projects through to completion.

Results

Prior to CognITek’s involvement in the process, the positions were open for 60+ days, and the business units were suffering. Both roles were filled with top-notch candidates in less than 30 days from engagement with CognITek. The field leadership candidates placed by CognITek are currently setting a new bar for performance within the company.

Testimonial

“CognITek is unlike any recruiting firm I have ever worked with. You truly understand us and what we are looking for.”

Changing the Game

The Challenge

Our client wanted to expand their sales force in two critical but underserved segments – financial industry and retail clients. Establishing a dedicated sales force for each would allow the client to be more competitive in the market and capture significantly more market share. Goals included getting the initial sales force in place in all districts by the end of the year and recruiting top sales personnel from key competitors to quickly gain market share in targeted segments.

Our Solution

CognITek worked with senior sales, HR and talent acquisition leadership to develop a program to bring on 11 sales professionals per segment. We would reach this goal in the allotted timeframe through a targeted recruiting initiative and formal focused hiring events held at the client’s headquarters. CognITek provided a dedicated team of expert recruiters, an operational leader, and key leadership involvement and acted as the exclusive talent partner for the client for this project.

Implementation

Key elements of the solution:

  • Segmented markets into three groups
  • Scheduled hiring events for each group
  • Maintained close communication with sales, HR and TA leadership (formal weekly updates, status reports, and informal ongoing communication)
  • Provided dedicated expert recruiting resources to the project
  • Conducted hiring events in which all client sales leadership and key HR/TA leadership participated in round-robin interviews
  • Led formal feedback and information exchange sessions at the end of each hiring event to decide which candidates to hire
  • Facilitated offer/close/onboard process with the client leadership team

Results

  • Identified, screened and qualified 40+ candidates
  • Completed hiring objectives in two hiring events
  • Client hired 22 sales professionals including multiple top performers from competitors
  • Provided significant savings to the company of more than $150k over normal fee structure associated for positions of this level

Testimonial

“Thanks for the analysis and more importantly the support, passion, and partnership! You truly moved into trusted partnership status over the past few months, and we couldn’t have gotten these results with you and your team! Thanks for everything and looking forward to doing this again.”

Market Options

The Challenge

The client was expanding their service area and client network. They needed an experienced, technically proficient, national account manager to service existing clients and bring in new business.

Our Solution

CognITek worked with the leadership team, HR and sales teams to fully understand the requirements of the role. We provided a dedicated team of expert recruiters to source talent in a hard-to-fill market.

Implementation

After an intensive search, CognITek determined that the client requirements in terms of candidate experience, compensation, and business development capabilities were unattainable in the given market. The CognITek leadership team advised the client to adjust their requirements to find the talent needed to fill the role.

Results

Once the client made the adjustments suggested by CognITek, several qualified candidates were presented for review. The client hired one of the candidates presented from the first round.

Testimonial

“Great job. You made our decision tough as all of your candidates were well prepared and fully qualified.”

Customer Surge Capacity

The Challenge

CognITek’s client, a medium-sized Technology Services company, was having difficulty meeting SLA’s during high demand periods and in secondary markets across the US. This resulted in dissatisfaction among clients, significant re-work from ineffective subcontractors and lost revenues. CognITek was engaged to develop a cost effective solution that would improve performance while maintaining acceptable margins.

Our Solution

CognITek completed a full assessment of the challenges and designed a surge capability that allowed our client to deploy resources to install, repair and replace equipment at customer locations within their 24 hour SLA and included a real time customer satisfaction survey/sign-off to ensure customer satisfaction.

Implementation

Within 4 weeks CognITek designed a regionally-focused solution and identified a national network of partners to deliver the needed services.

Results

Our client has implemented the solution and achieved the desired benefits as well as unplanned benefit of enhancing customer communication and follow on business as a result of the satisfaction survey.

Sample Client List

Here are just a few f the companies that we work: